Something not
working as expected?

Can't Log In

• Check your credentials — ensure Caps Lock is off and you're using the correct username or email.
• Forgot password — use the "Forgot password?" link on the login page to reset via email.
• Account not active — if you've never logged in before, your account may need to be activated by an administrator.
• 2FA code issues — check your email spam folder, or use the Resend Code button to request a new one. Codes expire after 10 minutes.
• Redirected to "Verify New Device" — you are signing in from a device M-Board doesn't recognise. Enter the 6-digit code sent to your email. If the email doesn't arrive within a minute, check spam or click Resend. This step is bypassed on devices you have already trusted.
• "Trusted device was revoked" banner on login — an administrator or you have revoked the trusted-device token stored in your browser. Sign in normally; you will be prompted to re-enrol the device if desired.

Can't Vote / Don't See an Election

• The election may not have opened yet — check the start date in the Upcoming tab.
• You may not be on the eligible voters list. Contact your department manager or administrator.
• You may have already voted — check your Voting History on the dashboard.
• The election may have closed — check the end date.

Not Receiving Notifications / Emails

• Check your spam / junk folder and whitelist the platform sender address.
• Verify your email address is correct under Profile → My Profile.
• Check your notification preferences under Profile → Notifications.

Page Not Loading / Display Issues

QR Login Issues

• QR code expired before scanning — QR codes are valid for 5 minutes only. Click Refresh QR to generate a new one.
• Status stuck on "Waiting for approval…" — the approver device may have denied or the session expired. Click Refresh QR and try again.
• Camera not working on approver device — deny permission is automatically handled; the scanner switches to Enter Short Code mode. Use the alphanumeric short code shown below the QR instead.
• "QR Scanning Unavailable" on the Scan QR page — you are logged in via a QR session yourself. Log out, sign in with username and password, then return to Scan QR Login.
• Short code not accepted — codes expire with the QR (5 minutes). Request a fresh code from the requesting device.

Profile & Account Issues

• "Profile Management Unavailable" banner — you are on a QR session. Sign in with username and password to make profile changes.
• Avatar upload fails — check file type (JPEG, PNG, or GIF only) and size (maximum 5 MB).
• Password change rejected — ensure your new password meets all requirements: 8+ characters, uppercase, lowercase, number, and a special character. The new password must also differ from the current one.
• Email already in use error — the email address you entered is registered to another account. Use a different email or contact the IT department to investigate.

Agreement Wizard Issues

• Checkbox disabled on policy stages — you must scroll to the bottom of the inline policy document before the checkbox unlocks. Look for the scroll hint arrow below the document.
• "I Agree & Continue" button stays greyed out — the checkbox for that stage has not been ticked, or (for the e-sign stage) your typed name is fewer than 2 characters.
• Wizard reappears after completion — a new version of the agreement has been published. You must complete the wizard again for the updated version.
• "Could not save progress" toast — a network error occurred. Check your connection and click Continue again. Progress saved in previous stages is retained.

Notification Issues

• Not receiving email notifications — check Profile → Preferences and ensure Email Notifications is enabled. Also check your spam/junk folder and whitelist the platform sender address.
• Notification count badge not updating — the page auto-refreshes every 2 minutes. Press Ctrl+R to force an immediate refresh, or navigate away and back.
• "Mark as Read" not working — ensure JavaScript is enabled in your browser. If the button spins but nothing changes, refresh the page and try again.
• Can't see a notification someone told me was sent — the notification may be targeted to a specific department or individual. Confirm with the sender that you are included in the target audience.

Event Registration Issues

• Register button not visible — the event may not yet be open for registration (check the registration start date), the deadline may have passed, or the event does not require registration.
• Added to waitlist instead of registered — the event has reached its maximum capacity. You will be promoted automatically if a registered attendee cancels.
• Registration status stuck on "Pending" — this event requires organiser approval. Wait for the organiser to review your registration — you will receive a notification of the outcome.
• Can't cancel registration — cancellation is only available before the event starts. Once the event has begun, cancellations are disabled.
• Paid event — registration not confirmed — complete the payment via the link in your confirmation notification, then upload your receipt at the payment verification page. Confirmation is issued only after verification.

Event Feedback Issues

• Feedback form not showing — feedback is only available after the event ends and only if the organiser has enabled it. Check that the event status is Completed.
• "Only registered attendees can provide feedback" — for registration-required events, your registration status must be Approved, Registered, or Attended. Contact the organiser if your status is incorrect.
• "You have already submitted feedback" — feedback is one-time and final per event. It cannot be edited or deleted after submission.

File Browser Issues

• "Access denied — token expired" — file access tokens are valid for 5 minutes and single-use. Return to the File Browser and click View or Download again to generate a fresh token.
• Upload fails — check file size (maximum 50 MB) and type (PDF, Word, Excel, PowerPoint, images, video, audio, ZIP, text/CSV only).
• Can't see a file someone shared with you — the file's visibility may not include you. Ask the uploader to check their sharing settings and update the visibility to include you.
• Edit / Delete buttons missing — you can only edit or delete files you uploaded yourself. Contact the file owner to make changes.

Central Search

• No results returned — check spelling, try a shorter or different term, or switch to the "Everything" scope.
• File not appearing — may be restricted to another department or specific users. Contact the file owner or an admin.
• Ctrl+K not working — a browser extension may be capturing the shortcut. Click the search icon in the nav bar instead.
• Results not updating — results are fetched live on every keystroke. Retype your query or refresh the overlay.